Knowledge
Base
Everything you need to know about setting up, managing, and troubleshooting your Minecraft server.
Administrative (Free Policy)
Is the hosting truly free forever?
Learn about the FreeXCraft business model and how we provide premium Minecraft hosting at no cost.
What do I need to do to keep my server active?
Understand the renewal system and how to prevent your server from being suspended.
Why did my server stop automatically?
Explanation of the idle timeout and hibernation system for free servers.
Can I upgrade to a paid plan without losing my data?
How to upgrade your server to a premium plan while keeping all your worlds and settings.
Server Configuration & Management
How do I connect to my server?
A guide on using your server IP and custom subdomains to join Minecraft.
How do I install a specific Minecraft version?
Switching between Forge, Fabric, Spigot, Paper, and Vanilla.
How can I change the Java version?
Selecting the correct Java runtime for different Minecraft versions.
How do I op myself or add administrators to the server?
Using the console to grant administrator permissions.
How do I install plugins or mods?
Using the Plugin Manager or SFTP to customize your gameplay.
Files and Data
How do I use SFTP access to upload files?
Connecting to your server files using an external FTP client.
How do I upload an existing world to my server?
Steps to import your own world files to FreeXCraft.
How do I create and restore a Backup?
Protecting your progress with the built-in backup system.
What is the Disk Space limit and what happens if I exceed it?
Understanding storage restrictions and data management.
Troubleshooting (Common Errors)
My server is stuck on 'Starting'. What should I do?
Diagnostic steps for servers that won't boot.
Why am I getting an 'Out of Memory' error?
Handling RAM exhaustion and performance tips.
How do I read server logs to identify a crash?
A beginner's guide to decoding Minecraft error reports.
Why are players experiencing lag?
Differentiating between network latency and server-side performance issues.
How do I fix the 'Failed to verify username' error?
Enabling access for non-premium (cracked) players.
Security and Community
How do I protect my server from Griefing?
Security best practices for public Minecraft servers.
What should I do if my panel account is compromised?
Immediate actions to take if you lose control of your server.
Where can I find the Discord community for additional support?
Connecting with other FreeXCraft users and staff.